Zynga’s Subscription Terms
Some of Zynga’s games may offer subscription services. If you purchase a subscription, then by clicking the purchase button you are requesting that We begin supplying the subscription services immediately and are entering into a periodic subscription contract with Us. You are also authorizing a charge to you of a periodic subscription fee at the rate quoted at the time of purchase. For subscription services purchased in a Zynga game played on a platform such as Facebook, Apple or Google, the platform will charge you for the subscription fee and the platform’s payment terms will apply. Please review the appropriate platform’s payment terms for additional information.
Subscription charges will be applied to the payment instrument you provide when you start your subscription (or to a different payment instrument, if you change your account information). Please note that prices and charges are subject to change. If Zynga makes a change to the periodic subscription rate, we will let you know in advance.
Your subscription will automatically renew at the start of each billing period unless and until you terminate your subscription or we terminate it. You must cancel your subscription before it renews each billing period, otherwise payment of the next billing period’s subscription fees will be taken automatically via your chosen payment method.
For subscription services purchased in a Zynga game played on a platform such as Facebook, Apple, or Google, you may cancel at any time directly through the platform. For instructions on how to cancel a subscription for a game played on Facebook, please click here. For other platforms, please review their customer support websites or contact their customer support numbers for information regarding canceling auto-renewing subscriptions. Alternatively, you can call our billing support team at +1-800-762-2530 (North America) or your country code + 80093799642 (all other countries). (Please note that telephone support for billing-related issues and questions is available in English only.)
SUBSCRIPTION PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS, EXCEPT FOR EU CUSTOMERS THAT CANCEL WITHIN 14 DAYS OF THEIR INITIAL PURCHASE, AS EXPLAINED BELOW.
If you reside in the European Union, subscription services may be cancelled within 14 days from the date of your purchase and you may obtain a refund of your initial payment minus a reasonable pro-rated portion to cover your use of the subscription service prior to cancellation. For Zynga games played on a platform such as Facebook, Apple, or Google, please refer to the platform’s payment terms relevant to subscriptions for more information on exercising this cancellation right.
Zynga games may occasionally offer a one-time or limited-time bonus to players that have a current subscription or who agree to start a subscription. You understand that these items, which will generally be marked as “bonus” items, will not be a part of your ongoing subscription.