Zynga’s Subscription Terms
Some of Zynga’s games may offer subscription services. If you purchase a subscription, then by clicking the purchase button you are requesting that We begin supplying the subscription services immediately and are entering into a monthly subscription contract with Us. You are also authorizing a charge to you of a monthly subscription fee at the rate quoted at the time of purchase. For subscription services purchased in a Zynga game played on a platform such as Facebook, Apple or Google, the platform will charge you for the subscription fee and the platform’s payment terms will apply. Please review the appropriate platform’s payment terms for additional information.
Subscription rates are based on an amount in U.S. Dollars. If you are using a local currency the actual amount may fluctuate based on currency exchange rates without notice to you. The charges will be applied to the payment instrument you provide when you start your subscription (or to a different payment instrument, if you change your account information). Please note that prices and charges are subject to change. If Zynga makes a change to the monthly subscription rate in U.S. Dollars, we will let you know in advance.
Your subscription will automatically renew each month unless and until you terminate your subscription or we terminate it. You must cancel your subscription before it renews each month, otherwise payment of the next month’s subscription fees will be taken automatically via your chosen payment method.
You may cancel at any time by visiting the Subscription Management page within the relevant game, clicking the Subscription Details button and following the instructions for canceling your subscription. You may also be able to cancel your subscription directly through the platform for games played on a platform. For instructions on how to cancel a subscription for a game played on Facebook, please click here. For other platforms, please review their customer support websites or contact their customer support numbers for information regarding canceling auto-renewing subscriptions. Alternatively, you can call our billing support team at +1-800-762-2530 (North America) or your country code + 80093799642 (all other countries). (Please note that telephone support for billing-related issues and questions is available in English only.)
SUBSCRIPTION PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS, EXCEPT FOR EU CUSTOMERS THAT CANCEL WITHIN 14 DAYS OF THEIR INITIAL PURCHASE, AS EXPLAINED BELOW.
If you reside in the European Union, subscription services may be cancelled within 14 days from the date of your purchase and you may obtain a refund of your initial payment minus a reasonable pro-rated portion to cover your use of the subscription service prior to cancellation. Currently, subscription services are offered only in certain Zynga games played on Facebook. Please refer to Facebook’s payment terms relevant to subscriptions for more information on exercising this cancellation right.
Zynga games may occasionally offer a one-time or limited-time bonus to players that have a current subscription or who agree to start a subscription. You understand that these items, which will generally be marked as “bonus” items, will not be a part of your ongoing subscription.