Frequently Asked Questions
I think my account was hacked! How can I get my chips back?
Contact Zynga Customer Support. They will walk you through the process of securing your account, and then research your missing chips. Be sure to refer to our tips for creating strong passwords.
I can’t log into my Facebook account to play my games, I think someone hacked my account. How can I get my account back?
Please contact Facebook Security directly.
Is it okay to buy Zynga game cash and items from another website?
No. Purchasing game currency or goods from third-party vendors is dangerous. They can harvest your information and misuse it, trick you into giving them your password, and steal your game cash. It’s a violation of our Terms of Service to purchase from third-party sellers. Play it safe, and buy while you’re in the game.
How do I know that the site or page I land on isn’t really Zynga?
Scam pages and sites are often very convincing. They may use Zynga images to try to trick you into believing that they’re legitimate, and sometimes they even have “Zynga” or related game names in the address. If you suspect that it may not be a real Zynga page, manually type www.zynga.com into your browser to visit it directly.
I received a message that promised me millions of free chips. Is it too good to be true?
Yes. Hackers and scammers often entice Zynga players with free in-game cash and goods, to trick them into giving up their account password or other details. Do not click on any links in messages promising free stuff. Report any suspicious messages to Zynga Customer Support, and then delete them.
I think a player is cheating. Where can I report him, and what will Zynga do?
Report the player in-game. Zynga reviews all reports of potential unfair gameplay. If a player is found to be in violation of Zynga Terms of Service, action may be taken against their account.
My friend showed me a bot plugin that’s supposed to allow me to level up really fast. Are there any downsides to this?
Yes. While they may sound cool, third party software can harm your computer. It’s a violation of our Terms of Service to use them, and doing so can result in a suspension of your game account. Zynga works hard to create a fair and level playing field for all of our players.
I received an email that appears to be from Zynga, telling me that my account will be banned if I don’t follow the instructions.
Is this really from Zynga?
No. This is a method often used by hackers to gain access to your account. Legitimate warnings issued by Zynga will occur in-game, upon login. Zynga will never ask you for your password. Report the message by using the Report Abuse link on the social network platform, or submit it to Zynga Customer Support, and then delete it.
I got a message from the Zynga Police, telling me that I am in violation of your Terms of Service, but I didn’t do anything wrong. They asked me to confirm my account. Is this really from Zynga?
No. This is an attempt to gain access to your account. Report the message using the Report Abuse link, contact Zynga Customer Support, and then delete it.
How do I update my computer system, and is it really that important?
Yes. Out-of-date and un-patched software can leave your computer vulnerable to attacks. Updates can be downloaded directly from the software vendors.
Links to the update pages for some of the major operating systems and browsers are here:
- Microsoft Windows: http://update.microsoft.com/windowsupdate
- Apple OS X: http://www.apple.com/softwareupdate/
- Microsoft Internet Explorer: http://support.microsoft.com/ph/8722
- Firefox: http://support.mozilla.com/en-US/kb/Installing+Firefox
- Safari: http://www.apple.com/support/downloads/
- Chrome: http://www.google.com/chrome
What kind of Security Software should I use?
Malware comes in many forms, and is designed to inflict harm on your computer. You'll want to investigate and compare products from different companies to find the one that meets your needs. Zynga doesn’t support any specific Security software, but regardless of which on you choose, remember to keep your software up-to-date.
How can I keep my account secure?
Make sure that you update your computer system regularly, use Security software, use good passwords and never give them out to anyone.
And remember, don’t click on suspicious links!
I saw a horrible picture while I was playing a Zynga game. How can I report it?
Please send all relevant information, including a link to the player’s profile if possible, a screen shot, and the location where you saw the photo to Zynga Customer Support.
Another player posted some really mean things in chat. Where can I report it, and what will Zynga do about it?
Please submit a link to the offending player’s profile, along with a description of the message exchange, and where the abuse was communicated (i.e.: in-game chat, Facebook messaging, etc.), to Zynga Customer Support. We take abuse very seriously, and if it’s determined that a violation of our Terms of Service has occurred, we will take action.
I friended someone on Zynga.com, but they’ve sent me some creepy personal messages. What can I do?
Go to their profile, click on the Report Abuse option, and then remove them as a friend.