• Handle all incoming calls, emails and chats from VIP players
  • Being responsible for Revenue and engagement metrics for VIP players
  • Deal with queries for VIPs daily
  • Evaluate and monitor VIP players to ensure maximum life time value
  • Being responsible for reactivation campaigns to achieve reactivation goals
  • Reporting on and monitoring revenue value by segment for your VIPs
  • Devise sales to generate revenue and assist in increasing player VIP level through upward migration
  • Vendor management required for sweep stakes / sales campaigns for VIP Team
  • Delivering copy and metrics for proven ROI on VIP specific sales
  • Dealing with external companies to secure venues, events and trips for VIP players
  • Setting up gift vendors with Zynga internal departments
  • Managing gifting budgets for your VIP players dependent on level and spend
  • Resolving system issues for VIP team on request through internal tech teams in Zynga
  • Devising and conducting VIP player surveys as well as delivering insights on results to studio
  • Representing Zynga / game studio with VIPs at face to face events
  • Exceptional interpersonal skills while dealing with our VIPs through an array of different channels such as telephone, email and chat messaging
  • Establishing personal relation with most valuable VIP Customers
  • Achieving a high quality of player satisfaction generated from VIP feedback reports

Desired Skills and Experience:

  • Comfort building relationships with clients/ VIPs
  • Willingness to attend VIP events
  • Strong analytical skills to identify patterns in VIP behavior
  • Impeccable communication skills
  • Proven customer service experience
  • Excellent telephone skills
  • Customer Focused
  • Ability to generate revenue on own initiative based on personal account relationships
  • Accuracy and strong attention to detail
  • Rapport building skills
  • Target / Sales Driven
  • Team player with a positive attitude and are excited to learn more.
  • High-level understanding and interest in social gaming

Careers region: North America

Careers Category: QA & Customer Support

Careers location: Chicago, IL

Careers Type: Full-Time