AVAILABLE POSITIONS VIP Account Manager (German speaking)

Our mission at Zynga is to connect the world through games by building games around core social experiences to deliver deep player engagement, organic acquisition and long term retention. Our portfolio of games include – CSR Racing 2, FarmVille, Hit it Rich! Slots, Words With Friends and Zynga Poker. 

Hiring Update: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

Job Purpose

Zynga is hiring for a VIP Account Manager (German speaking) to join our Dublin team. You will work across our social games, responsible for retaining and reactivating VIP Players.  As well as developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Your key objective is to grow the VIP player base with corresponding revenues as directed by VIP Directors.  Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

This role may require working some weekends or evenings

Key Roles & Responsibilities

  • Responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested players in the VIP base 

  • Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base

  • Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach

  • Work collaboratively with cross-functional teams (Studios for Feature development, Legal for VIP specific promotions) to drive revenue growth with VIP base.  Uses data science-driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base

  • Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base

  • Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base

  • Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research, and industry-specific case studies

  • Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue

  • Exceed sales, pricing, and yield goals; effectively manage to an individual quarterly reactivation and engagement goals

Required Skills & Experience 

  • Customer service or account management experience 

  • Fluent in English and German

  • Impeccable communication skills

  • Excellent telephone skills – able to handle high call volumes

  • Ability to generate revenue on own initiative based on personal account relationships

  • Accuracy and excellent attention to detail

  • Customer-focused and ability to build a rapport with players 

  • Team player

Preferred Skills & Experience 

  • Target / Sales Driven

  • High-level understanding/interest in social gaming 

  • Positive attitude and are excited to learn more

What do we offer?

  • Competitive salary, annual bonus scheme and Zynga stock allowance 
  • Private health insurance
  • Monthly active living allowance
  • Tax saver ticket 
  • Life insurance
  • Income protection

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

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Careers Category: Customer Service & VIP Management

Careers location: Dublin, Ireland

Requisition ID: P210326

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