Zynga is actively looking for a Senior A/V Technician to join its dynamic IT Operations Team in the San Francisco Bay Area. The ideal candidate will possess a strong sense of ownership, be able to collaborate with a globally dispersed team, and have broad problem-solving experience. This position reports to the A/V & Telecom Manager (San Francisco) and provides a unique opportunity to contribute to Zynga’s success during an exciting time in the company’s growth and history. We want to hear from self-starters with proven track records and a passion for technology!


Main Responsibilities 

  • provide continuous, outstanding customer service for all things Audio-Visual to all stakeholders
  • assist customers with A/V related issues in a Service Desk setting – troubleshooting and resolving issues, onsite & remotely (when applicable)
  • answer all service calls and update all JIRA tickets in a timely manner
  • available to travel to other offices (CONUS + international, occasionally) for routine maintenance and new site builds
  • may include after-hours and on-call duties with guaranteed response times and Service Level Agreements (SLAs)
  • perform routine preventative maintenance checks and services to audiovisual systems, including software/firmware updates, as needed
  • research hardware, coordinate outside repairs, work with vendors, assist with support teams' phone lines
  • perform routine preventative maintenance checks and service for A/V systems, including software/firmware updates
  • test and troubleshoot control system functionality (may include Crestron, AMX, and other IP-based control systems)
  • test and evaluate performance of video conference systems, including local camera and presentation source routing and control, and acoustic echo cancellation
  • may include after hours and on-call duties with guaranteed response times
  • directly interact with users and stakeholders at every level of the business, from intern to CEO
  • educate end-users in A/V best practices


Desired Skills and Experience 

  • Uncompromising team player with a a “Service First” mentality
  • College degree from an accredited university/institution
  • 5+ years of corporate A/V experience (or equivalent combination of education &  experience)
  • Proactive contributor and subject matter expert (SME)
  • Excellent written & verbal communication skills  
  • Works efficiently with limited supervision and direction (but asks for help when needed)
  • Sets individual goals: reports on project & task status weekly
  • Capable of dealing effectively with customers and colleagues in a fluid, fast-paced environment
  • Works effectively with all internal (Organization) staff, Senior Management, and external (3rd) parties
  • Desire to further professional learning and accrue new skill-sets
  • Highly desirable plus:  possesses technical A/V certifications (such as CTS)
  • Able to create & document A/V processes & products for the entire company
  • Always researching & evaluating new A/V technologies: recommend, test, document, POC
  • Resourceful & requires little direction/guidance

What we offer you

  • Competitive salary, bonus plan, Zynga RSU’s (Restricted Stock Units), ESPP (Employee Stock Purchase Plan)
  • 401K Company Match Contribution (US Employees)
  • RRSP Company Match Contribution
  • Extended Health coverage, dental, disability, critical illness, EAP, and life insurance (Canadian Employees)
  • Medical, dental, vision, EAP, life insurance, and disability benefits (US Employees)
  • Virtual mental health and neurodiversity support programs
  • Fitness benefits (offering varies by location)
  • Financial wellness program with unlimited access to certified financial planners
  • Discretionary Time Off policy for many employees
  • Family planning support program
  • Generous paid maternity/parental leave
  • Subsidized Back-up child care
  • Zynga happy hours and frequent employee events
  • Flexible working hours on many teams
  • Culture of diversity and inclusion including employee resource groups
  • Work with cool people and impact millions of daily players

Hiring Update: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position. #LI-LM1


Careers Category: IT, Development Operations & Security

Careers location: Bay Area, CA

Connected Worker Type: Onsite

Requisition ID: P210499

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