AVAILABLE POSITIONS Senior Producer – Release Operations

Zynga is looking for new talent to join our Release Operations team. Your main responsibility will be to manage the smooth release of Zynga's games to our players.  You will be part of a global group working with multiple projects and teams reporting to the Manager, Release Operations.

Main responsibilities: 

  • Manage and oversee the releases of Zynga's global game catalogue to our users via the different publishing platform development portals such as Google Play Console, App Store Connect, Nintendo development portal, Windows partner center etc.
  • Identity and drive improvements to current processes and develop new workflows as the team takes on new responsibilities such as cross platform.
  • Be a best practice advocate and evangelise to fellow colleagues
  • Take operational roles in our internal projects developing new processes or tools to improve the release operation function.
  • Build and maintain relationships with product teams such as marketing & engineering to ensure smooth delivery of graphical assets, metadata and builds to publishing partner store fronts
  • Use custom tools and services that automate, facilitate and improve the distribution of products to various platform storefronts and identify opportunities for improvements to these internal tools
  • Drive submission and release best practices with game teams by identifying areas of improvement and rolling out new processes
  • Provide clear and concise information to stakeholders and the leadership team to reduce risks for current and upcoming app releases app releases
  • Work closely with the other members of the release operations team in Zynga across North America, India, and the UK
  • Support game development team troubleshooting to reduce release delays
  • Conduct professional written and verbal communication with key stakeholders and external partners with a service-minded approach
  • And any other issues as needed

Examples of tasks include: 

  • Coordinate with line producers and development teams for each update and gather the required greenlight from each department before submission and release.
  • Troubleshoot and resolve build and submission issues and failures
  • Understand and effectively communicate the risks present in any planned submission and release
  • Identify platform changes that may affect the business and highlight risks as needed
  • Review and document retrospectives of submissions to improve and streamline the process
  • Managing provisioning profiles, app signing and development certificates
  • Provide additional assistance for other Release Operations tasks such as documentation, submissions and the administration of the publishing partner development portals
  • Run the Zynga launch readiness process for all new titles, identify areas of improvement to the process and implement them
  • Help manage the transfer process of merger and acquisition studios to Zynga accounts and onboard to Release Operations services

Must have experience: 

  • Proven track record of submitting & releasing games on mobile. Console experience is not necessary but is a big plus
  • Excellent communication skills; ability to collaborate and build relationships with multi-functional, multi-regional teams is essential
  • Excellent organizational and time management skills; ability to prioritize workload effectively and in line with business needs
  • Strong team player; ability to work with a team spread across different locations
  • Proven ability to work independently and be proactive
  • Always looking to improve and update documentation
  • Proven ability to learn new skills quickly, work efficiently and keep a cool head at busy times
  • Experience with JIRA/Confluence or similar
  • Good understanding of mobile & non-mobile ecosystems
  • Working in Scrum/Agile methodologies

HIRING UPDATE: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

Zynga does not  engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.

Careers Category: Production

Careers location: Toronto, Canada

Connected Worker Type: Connected

Requisition ID: P211203

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Zynga does not engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov