AVAILABLE POSITIONS Senior IT Support Technician

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Main Responsibilities:

  • Assists in the installation, implementation, and upgrades of internal systems and software.
  • Maintain all IT end-user equipment, hardware, software, and supplies.
  • Troubleshoots problems, maintains and monitors internal hardware, software, and printers.
  • Provide support to remote workers and vendors.
  • Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
  • Serves as second and third line support, while assisting with first line responsibilities to Zynga and its subsidiary’s employees across all regions
  • Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support.
  • ITIL best practices
  • Implement enhancements to ease administration for users, and peers.
  • Troubleshoot and work escalated tickets where applicable
  • Identify and propose technical improvements to leadership.
  • Assist with SCCM and JAMF as and when needed
  • Jira  Service Desk assistance: Metrics and reports build.
  • On-Call IT Support based on a rotational schedule

Desired Technical Skills and Experience:

  • Support of both PC and Mac hardware
  • Windows 10 and macOS
  • Windows Server
  • AD administration, DHCP, DNS, SCCM, Imaging
  • JAMF, imaging
  • Microsoft 365  and GSuite / Google Workspace
  • SSO and OneLogin
  • Jira and Confluence
  • Basic networking and server knowledge
  • Mobile support, iOS and Android

 

Desired Skills & Experience:

  • Bachelor’s degree and 2-3 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Project management
  • 4+ years of relevant experience working in office and Work from Home (WFH) enivornments

Careers region: North America

Careers Category: IT, Development Operations & Security

Careers location: Austin, TX

Careers Type: Full-Time