AVAILABLE POSITIONS Principal IT Support Technician

Zynga is looking for a Principal IT Support Technician to serve as 1st and third line support, while assisting with first line responsibilities to Zynga and its subsidiary's employees globally. The Principal IT Support Technician will have in-depth knowledge of Zynga's IT services and the maintenance of these services and will participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support. This includes maintaining IT systems. e.g. SCCM, JAMF, AD, etc. Helps lead Projects and keeps comments and status updated frequently.

Main Responsibilities:

  • Assists in the installation, implementation, and upgrades of internal systems and software.
  • Maintain a tracking system for usage evaluation.
  • Maintains all IT end-user equipment, hardware, software and supplies.
  • Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters and scanners. Provide support to remote workers and vendors.
  • Superb communication skills, both written and verbal in English, ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (constantly evolving) work situations
  • Acts as Project Champion – Implement improvements to ease administration for users, and peers.
  • Tackle and work escalated tickets from Sr Desktop.
  • Identify and propose technical improvements to leadership.
  • Maintain SCCM and JAMF, which includes but is not limited to: doing routine upgrades, importing driver packs, updating task sequences, etc.
  • Jira Service Desk: Metrics and reports build.
  • On-call rotation support
  • Authority in Hardware, Software and Application Support.
  • Proficient in first, second and third line IT Support.
  • Participate in medium/large projects, independently work small projects.

Desired Skills and Experience

  • Technical Skills / Knowledge
  • System expert level experience for: Client and MDM with SCCM, InTune or Autopilot, and JAMF Pro. Hardware support of both PC and Mac
  • Admin experience for: Application support, AD administration, Office 365, SSO, Google Drive and Jira Service Desk.
  • Basic networking and server knowledge.
  • Requires customer service, service desk, excellent written and verbal skills
  • ITIL best practices
  • Bachelor’s degree, preferred – or an advanced degree without experience; or equivalent work experience.
  • 4-6 years+ experience, Technical Skills and Knowledge

What we offer you:

  • Competitive salary, bonus plan, Zynga RSU’s (Restricted Stock Units), ESPP (Employee Stock Purchase Plan)
  • 401K Company Match Contribution
  • Medical, dental, vision, EAP, life insurance, and disability benefits
  • Virtual mental health and neurodiversity support programs
  • Family planning support program
  • Generous paid maternity/parental leave
  • Subsidized Back-up child care
  • Discretionary Time Off policy for many employees
  • Flexible working hours on many teams
  • Culture of diversity and inclusion including employee resource groups
  • Work with cool people and impact millions of daily players

HIRING UPDATE: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

#LI-JN2

Zynga does not  engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.

Careers Category: IT, Development Operations & Security

Careers location: Bay Area, CA

Connected Worker Type: Connected

Requisition ID: P210845

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Zynga does not engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov