Community Manager

Community Manager

Careers Category: 
Careers Type: 
Careers Region: 
Careers Location: 

Responsibilities:

  • Creatively and proactively assist customers through multiple contact methods
  • Serve as a point of contact for inbound requests
  • Identify and analyze issues, patterns and trends in customer requests & product performance
  • Transfer the information to the appropriate departments so that they can respond accordingly
  • bugs to quality assurance
  • new ideas to product development
  • messaging effectiveness to marketing
  • frequently asked questions noted
  • identifying user generated content
  • Author blog posts, articles, podcasts, videos and other community content
  • Establish and report metrics on a monthly basis, including recommendations
  • Identify and engage advocates
  • Proactively escalate issues, observations, opportunities, and insights to the executive team
  • Communicate issues, opportunities, and insights to the company at large.
  • Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
  • Participate in professional networking by following the prominent bloggers and online writers & attending events
Jobvite ID: 
oXQv0fw2
Requisition ID: 
P200691